Shipping policy
Article 1 DELIVERY
The Products ordered by the Customer will be delivered to mainland France, Switzerland, Europe, the United Kingdom, Canada, the United States, Australia, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, the United Arab Emirates, the Vatican City State, Liechtenstein, San Marino, Switzerland, Andorra and Monaco.
Please be aware of any customs duties that may apply depending on your delivery address. You will generally find this information on the customs website of the country in question, and these charges will be payable by you at the time of delivery.
The Customer has the following delivery method: Colissimo (La Poste).
The delivery times below are given as an indication and are counted in working days.
Delays in delivery may occur on the part of carriers due to certain circumstances, such as the end-of-year festivities, strikes, pandemics, etc. The Seller cannot be held responsible for such delays. The Seller cannot be held responsible for this.
The Products are delivered to the address indicated by the Customer, who must therefore ensure that this address is correct. Any parcel returned to the Vendor because of an incorrect or incomplete delivery address will be resent at the Customer's expense and will be charged a minimum of €39 (for more information - see Article 6 of the GCS).
For any shipment that is not collected by the Customer and is returned to the Seller, the new shipment will be at the Customer's sole expense. The Customer may also cancel their order if they do not wish to pay for the return shipment. In this case, the costs associated with the payment as well as the delivery costs will be deducted from the total reimbursement (including for free delivery orders). The Customer has a period of 10 days in which to inform us of their choice, either to return the order or to cancel it. If the Customer fails to do so, the Vendor may conclude that the order has been cancelled and choose the method of reimbursement (with deduction of carriage costs).
1.1 RECORDED DELIVERY
This delivery method will only be available for certain products and according to weight.
Delivery times are the same as for Colissimo.
1.2 COLISSIMO
Delivery times :
All shipments outside mainland France require a telephone number.
Colissimo postal rates for France (including Corsica) vary according to weight. For Belgium, Switzerland, Europe and the rest of the world, shipping costs may vary according to weight.
If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox (if eligible for delivery to a letterbox), which will allow the purchaser to collect the parcel from the place mentioned and during the period indicated.
1.3 MONDIAL RELAY (not available at present)
Mondial Relay deliveries are made from Tuesday to Friday; the carrier does not make any collections on Mondays.
For France, delivery to a collection point takes 2 to 6 working days. For other countries, delivery times may vary depending on the destination.
Mondial Relay Home delivery is also possible, depending on the destination. This service is available in Germany, Austria, Belgium, Spain, Italy, Luxembourg, Portugal, the United Kingdom and the Netherlands. Shipping costs may vary according to weight.
Article 2 - CANCELLATION BY THE CUSTOMER
All pre-orders are FIRM and CANNOT BE CANCELLED; a purchase remains a considered act on the part of the Customer.
Any refund following a cancellation will be made within 15 working days.
Products cancelled by the Customer may no longer be ordered by the Customer as the latter will have issued a cancellation request for the same Product.
In the event of a cancellation where payment has been made by bank transfer by the Customer, the refund will not be made by bank transfer. The Customer may choose to be reimbursed by Paypal or by voucher.
For any cancellation, the Customer must read article 16 Right of Withdrawal of these GCS.
Any Customer who uses a bot (robot) to obtain Products from the www.lespetitsjockeys.com website and who makes a cancellation request will be permanently blacklisted. Using a bot is the sole responsibility of the Customer and must comply with these General Terms and Conditions of Sale in their entirety.
If the Customer's cancellation requests become abusive, they will unfortunately no longer be able to place orders on the www.lespetitsjockeys.com website.
Article 3 - CANCELLATION BY THE SELLER
For Products on pre-order, if the stock allocated by the supplier is insufficient, orders may be re-evaluated (modified quantity) or cancelled.
In the event of cancellation of a pre-order by the Seller, the Customer may choose the method of reimbursement of his choice from the following proposals:
- A purchase voucher for the equal amount of the Product(s) ordered that are unavailable and any carriage costs that may have been applied.
- A refund of the unavailable Product(s) and any delivery charges applied within 15 working days from the date of cancellation.
Please note that, as in the case of cancellation by the Customer, any payment made by bank transfer will be reimbursed by Paypal or in the form of a purchase voucher, at the Customer's discretion.
The Customer will receive an e-mail to inform the Vendor of his/her choice of refund method. If the Customer does not contact the Vendor within 10 days, the Vendor reserves the right to choose the method of reimbursement. This choice applies whether the cancellation is requested by the Vendor or by the Customer.
Article 4 - DAMAGED PACKAGE
The Customer must check the condition of the products delivered before accepting a parcel. They have a period of 48 hours from the date of delivery in which to make a complaint by e-mail to the following address: online@lespetitsjockeys.com, accompanied by all relevant supporting documents (in particular photos). Once this period has elapsed and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect and no complaint will be validly accepted by the Vendor.
If, at the time of delivery, the original packaging (shipping carton) is damaged, torn, open or a part is reported missing, the Customer must check the condition of the Products. If they have been damaged or if a part is missing, the Customer must refuse the package and note a handwritten reservation accompanied by his/her signature on the delivery slip (damage, damaged package, broken product, etc). If the Customer fails to check the package, no subsequent claim may be made.
As soon as the Customer takes physical possession of the parcel containing the Products ordered, the risks of loss or damage to the Products are transferred to the Customer.
If the package is refused, the Customer must immediately notify the Seller by e-mail at the following address: online@lespetitsjockeys.com. The Seller will get back to the Customer in order to inform him of the good reception of the parcel and of the next steps.
If the Customer has refused the parcel by mistake, he/she may request that it be sent back by first paying the postal charges for the new shipment. Postal charges must be paid even for orders for which postage was free when the order was placed.
Article 5 - DELIVERY ERROR
The Customer must notify the Vendor on the day of delivery, or at the latest on the next working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quantity in relation to the information on the invoice received by e-mail. Any claim made after this deadline will be rejected.
The claim may be made by e-mail: online@lespetitsjockeys.com
Any claim not made in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the Vendor from any liability to the Customer.
In the event of a delivery error, all products must be returned to the Seller as a whole and in their original packaging, protected with the same care as the Seller took when sending them.