Refund policy

-RETURNS

Our returns policy lasts for 14 days. If more than 14 days have passed since your purchase, we are unfortunately unable to offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging. With all its contents (dust bag, sticker, etc...). A return cannot be requested if the order has already been sent.

Certain types of goods cannot be returned.
Other items that cannot be returned:
* Gift cards
* Funko pop and Funko Soda with the mention damaged or with a note attributed according to the condition of the product.


To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In certain cases, only partial refunds will be granted: (where applicable)

* Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery.
Refunds (where applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

In certain cases, no refund will be granted: (where applicable)
* Any item returned to us without payment of customs duties by the customer.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have taken all these steps and still have not received your refund, contact us at lespetitsjockeys@gmail.com.
Sale or promotional items (where applicable)
Only normal-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)
We will only replace items that were originally faulty or damaged, excluding Funko pops marked damaged. If you need to replace yours with the same item, please email us at online@lespetitsjockeys.com and send your item to : 6, rue de Creil, CHANTILLY, 60500, France.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 6, rue de creil, chantilly, oise, 60500, France.

You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the shipping cost will be deducted.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than €10, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.